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Terms & Conditions: Duachy Apartments Fort William

Electricity: Electricity is by means of coin meter. The meter will be credited with £10 on the start of your stay and on consecutive week if applicable. The meter is set not to profiteer from residents but to cover the cost of additional energy used.

Bookings:  Bookings can be made by e-mail or telephone or on our website. To confirm a booking we require a £100.00 deposit.  A deposit will be taken then. The balance outstanding will be payable one calendar month prior to arrival.  If you book within one month of your arrival date, the full amount is payable at the time of the booking.  On receipt of payment we will confirm your reservation details in writing.  We reserve the right to cancel your reservation should the balance not be received one calendar month prior to arrival. 

Arrival/Departure Times:  The accommodation will be available from 4.00pm onwards on the day of arrival.  We cannot guarantee occupancy before that time.  Guests are required to vacate the accommodation by 10am on the morning of departure.  If you will be arriving after 6pm please advise us in advance in order that we may make special arrangements to welcome you

Cancelation:  Once we have received your booking form and deposit, you will have entered into a binding legal agreement.  On receipt of your deposit you will be sent a booking confirmation confirming the dates, number of people in party, prices and number of apartments you have booked.  If you cancel the booking less than one calendar month before your holiday start date we may not be able to re-let the property and you will be liable for the full outstanding balance.  In event that we are able to re-let the property only the deposit will be forfeited. Therefore CANCELLATION PROTECTION INSURANCE IS RECOMMENDED.

Prices:  All rates quoted are inclusive of VAT, all bed linen, duvets, towels and tea towels are also included in the price.  Cots and high chairs are available on request free of charge.

Occupancy: The number of persons occupying the apartments must not exceed that stated on the Booking Form.

Complaints:  In the unlikely event that you have a complaint, we will deal with it immediately and do all in our power to rectify the situation.  However, we cannot accept liability for any complaint not notified to us during your stay.  In the event of unreasonable behaviour or deliberate damage we reserve the right to terminate your stay without any refund and charge you for any damages

Access: The Owners reserve the right to have access to the apartment’s at all reasonable times, with prior notice whenever possible.

Respect to property: The Owners endeavour to maintain high standards of comfort and cleanliness at all times. The Hirer must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found.

Smoking Policy:  All apartments are strictly non-smoking.  Please adhere to this.

Unlikely event:  Following your booking, in the unlikely event of your apartment(s) becoming unavailable due to circumstances outside our control, every effort will be made to provide an alternative accommodation or a complete refund will be paid including the deposit.

Click here to download these Terms and Conditions in PDF format.

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